1. Overview
At Wow Wishes, we want you to be completely satisfied with your purchase. This policy outlines our refund and cancellation terms for our birthday card service.
Our Commitment: We offer FREE unlimited previews before payment. This allows you to see exactly what you're getting before you pay. We encourage you to review your card thoroughly before purchasing.
2. Our Product
When you pay ₹99, you receive:
- A permanent shareable link to your animated birthday card
- A QR code for easy sharing
- Access that never expires
This is a digital product that is delivered instantly upon successful payment.
3. Refund Eligibility
| Scenario | Refund Status | Details |
|---|---|---|
| Payment failed but amount deducted | Full Refund | Automatic refund within 5-7 business days |
| Technical issue preventing card access | Full Refund | Contact us with details; refund after verification |
| Duplicate payment | Full Refund | Duplicate amount refunded within 5-7 business days |
| Card link not working | Case by Case | We'll fix the issue first; refund if unfixable |
| Changed mind after payment | No Refund | Digital product delivered instantly; preview available before purchase |
| Don't like the design/animation | No Refund | Free preview available to check before paying |
| Uploaded wrong photos/message | No Refund | User is responsible for content; create a new card |
4. No Refund Situations
Refunds will NOT be provided in the following cases:
- Change of mind: Since you can preview the full animated card for FREE before payment, we do not offer refunds for change of mind.
- Incorrect content: If you uploaded wrong photos or wrote incorrect messages, you'll need to create a new card.
- Recipient issues: We cannot refund if the recipient doesn't like the card or doesn't open the link.
- Third-party issues: Problems with your device, internet, or email provider are not grounds for refund.
- Late request: Refund requests made more than 7 days after purchase will not be considered.
Important: We strongly recommend using the FREE preview feature to review your card completely before making payment. This helps avoid any dissatisfaction later.
5. Cancellation Policy
Before Payment:
- You can cancel anytime before making payment
- Unpaid cards are automatically deleted after 30 days
- No charges are applied for unpaid cards
After Payment:
- Since the digital product (shareable link) is delivered instantly, cancellation is not possible after payment
- You cannot "un-share" a link once it's been sent to someone
6. How to Request a Refund
If you believe you're eligible for a refund:
- Email us at support@wowwishes.com
- Include your payment transaction ID
- Include your card ID (from the URL)
- Describe the issue in detail
- Attach screenshots if applicable
We will respond within 24-48 hours on business days.
7. Refund Processing Time
Once a refund is approved:
- UPI / Wallet: 1-3 business days
- Debit Card: 5-7 business days
- Credit Card: 5-10 business days
- Net Banking: 5-7 business days
Refund times depend on your bank/payment provider and are outside our control.
8. Chargebacks
If you file a chargeback with your bank without contacting us first:
- Your card link may be deactivated immediately
- You may be banned from using our service
- We will provide transaction evidence to your bank
Please contact us first to resolve any issues. We're here to help!
9. Exceptions
We may make exceptions to this policy in cases of:
- Documented technical failures on our end
- Extended service outages
- Compassionate circumstances (at our discretion)
10. Contact Us
For any questions about this policy or to request a refund: